FAQs

A. We sure do! In fact we make it a point to provide care information to all of our customers.

A. The typical overhang on all exposed edges of countertops is 1". if you would like an additional overhang on a countertop, island, or raised bar, you must be present when the field measurements are taken by us. This information along with other specifications must be given to the measurer at the time of the measurement.

A. Yes, any stone that has an overhang of at least 6" on a countertop or raised bar needs to be supported by brackets. We will advise you of how many you will need and what size they need to be. These brackets must be on the job site at the time of the install.

A. We template to ensure precision work. A template job takes 2 to 3 hours on average.

A. If you plan to use an undermount sink, it must be delivered to our shop AT LEAST ONE WEEK prior to your installation date. The stone sink rim is cut, shaped, and polished at our shop. Any faucet holes that need to be drilled are done on the job site on the day of the installation. All faucets or fixtures must be at the job site when we install.
When using a drop-in sink, we require the sink to be on the job site the day that we install. Drop-in sink cutouts must be done once the stone is in place on the countertops.

A. All slide-in stoves, drop-in cooktops, and downdraft vents will need to be on the job site the day that we install so that the cutouts can be made and the appliances checked for proper fit.

A. When we receive a signed contract and a deposit, an installation date will be assigned. At that time, the stone will be reserved and/or ordered.

A. While every job is different, the average waiting period is 2-4 weeks. This time is necessary for acquiring material (if necessary), measuring, templating, fabrication and installation.

A. Granite is a 100% natural stone that is quarried from the earth, unique in pattern, and requires periodic sealing. Quartz is an engineered stone made of roughly 90-95% crushed natural quartz crystals mixed with resins and pigments, making it non-porous and virtually maintenance-free.

A. No, your existing countertops do not typically need to be removed for the templating process, meaning you won't be left without a kitchen while we fabricate your stone. However, we do ask that you completely clear off your current countertops so our team can get highly precise laser measurements.

A. Because natural stone and quartz slabs come in limited sizes, most large or complex layouts will require seams. Our advanced fabrication process ensures seams are tight and color-matched, but they will be slightly visible to the touch. Seam placement is determined by slab size, kitchen layout, and structural safety.

A. If you choose natural stone like granite or marble, it will need to be sealed to protect against staining. We apply a high-quality sealer upon installation. Generally, natural stone should be resealed every 1 to 2 years, depending on use. Quartz countertops are non-porous and never require sealing.

A. While both materials are highly scratch-resistant, we strongly recommend always using a cutting board. Cutting directly on your countertops can dull your kitchen knives and, in some cases with quartz or softer stones, leave metal marks or minor scratches behind.

A. Granite can withstand high temperatures, but thermal shock (a sudden temperature change) can theoretically cause cracking. Quartz contains resin binders that can scorch or discolor if exposed to direct, extreme heat. We always recommend using trivets or hot pads for pots and pans straight out of the oven or off the stove.

A. For daily cleaning, a simple mixture of mild dish soap and warm water works perfectly for both natural stone and quartz. Avoid using harsh chemical cleaners, bleach, vinegar, or abrasive scrubbing pads, as these can strip away natural stone sealers or dull the polished finish of quartz over time.

A. We offer a variety of edge profiles ranging from standard options (like Eased or Bevel) to premium, more intricate edges (like Ogee or Bullnose). Standard edges are typically included in your base price, while premium edges require extra fabrication detail and carry an additional cost per linear foot.

A. Yes, in the rare event that your countertop chips or cracks, it can usually be repaired. Our experienced technicians can fill the damaged area with a color-matched epoxy or resin, which is then cured and polished smooth, making the blemish nearly unnoticeable.

A. K&D Countertops handles the precise template, fabrication, and physical installation of your stone countertops, including mounting undermount sinks to the stone. However, we are not licensed plumbers or electricians. You will need to arrange for a professional to disconnect your plumbing/appliances before installation and reconnect them the following day once the adhesives have fully cured.